Being accountable for overseeing the entire research process, deliverables, client engagement and consultancy. As part of the team, responsibilities include business development, people management and financial management along with business strategy implementation. Build strong relationships with clients and ensures that the team delivers responsibilities sufficiently to retain clients and maintain existing business. Actively seeks new business opportunities and plays an active role in developing them to achieve team budget. Implement account management plans for key clients, identify opportunities to deepen insights for clients, and deliver effective advice and consultancy. Lead accounts to oversee the team deliver all account deliverables while working to agreed budgets, and course-corrects where required. Ensure account efficiency and profitability across all accounts. Contribute to roll outs of regional / global launches, actively looking for opportunity to introduce them to clients and to add value to accounts. Coaching and developing team members, participating in recruitment and training, and facilitating career development across the team while balancing with the needs of the business.
